Anytime access to physicians via live video or over the phone for in-depth, personal consultations. DocDial physicians consult, diagnose, treat, and prescribe medications when appropriate for common conditions.
On-demand access to physicians for general advice and recommendations. Consultations by phone or secure email including, but not limited to, drug interactions or over-the-counter dosage recommendations.
|Covers All Family Members|
|Interactive Wellness Tools|
|Cloud Health Records|
|Patient Access +|
|Diagnostic Consultations||$30 per consultation||1 FREE per month
$30 per consultation
|Naturopathic Doctors||$30 per consultation||$30 per consultation|
|Health / Wellness Consultation||$30 per consultation|
|Home Lab Testing||$49.95 per test||$49.95 per test||$49.95 per test|
Specialized care for your children while you’re at home, office or on the road. DocDial provides pediatric services for non-emergent conditions avoiding the unnecessary expense and inconvenience of a visit to the doctor or emergency room.
Life coaching available for stress management, emotional growth, and personal development.
Nutrition coaches are available to assist members in creating healthy diet and lifestyle changes, losing weight and meal planning.
Optimize health and management of disease through the principles of natural medicine including nutrition and natural supplements.
Private lab testing kits mailed to your home. Order a testing kit, follow kit instructions, mail it in and DocDial will upload the results within a week of receiving the returned kit.
Assistance negotiating cash discounts, medical and hospital bills, payment plans, and settling past due balances.
Assistance locating and scheduling a practitioner by city or specialty including: chiropractors, dentists, dermatologists, eye doctors, gynecologists, primary care physicians, and psychiatrists. Compare procedure costs and request a no-obligation quote from participating medical facilities for MRIs, CT scans, mammograms and more.
Store medical records from all healthcare providers for up to ten family members in one secure place. Easily share detailed consultation reports with your primary physician.
A comprehensive health resource designed to help individuals achieve their health goals with interactive nutrition, exercise, stress management and health information resources.
Patient portal allows you to connect with a physician by email, phone or webcam in a secure HIPAA compliant platform. Simple click of a button to playback recorded physician consultations.
"Since I teach and coach, I knew my time to answer phone calls was limited. Low and behold, within about 20 minutes I received a call from a doctor who was very friendly and courteous and seemed he really wanted to help out. It was better than talking to my family doctor. He called in the script and it was available by evening."
— Billy R., TX
"The operators who fielded the initial call were very helpful in getting me the assistance I needed. The doctor promptly returned my call, even though it was a holiday. He was able to diagnose and recommend a treatment for my son, fax in a prescription and give me peace of mind. If it was not for your availability I am sure I would have spent unnecessary time and an excessive amount of money in the emergency room. "
— Paige C., GA
"I used the service for the first time the other day. I was very pleased with not having to take time off of work to make a doctor's appointment. The doctor promptly called me and discussed all my symptoms. He then called in an antibiotic and allergy medication for me which was great. It saved me time and money and I was very pleased."
— Shannon M., TX
DocDial physicians are U.S. Board-Certified, licensed and credentialed through a rigorous screening and verification process, ensuring they meet the highest standards of qualification.
DocDial maintains a nationwide physician network to adequately service the membership in each state. We have additional physicians credentialed to accommodate ongoing increases in membership and consultation requests.
No. The service is very different from a nurse hot line. Unlike our network physicians, nurses do not have the educational background, training, or licensing to practice medicine. They cannot make a medical diagnosis nor prescribe medical treatment.
The credentialing process follows a protocol set forth by the National Committee for Quality Assurance. NCQA is a private, 501(c)(3) not-for-profit organization dedicated to improving the quality of healthcare. Since its founding in 1990, NCQA has been a central figure in driving improvement throughout the health care system, helping to elevate the issue of healthcare quality to the top of the national agenda.
Yes, DocDial physicians are U.S.-based, licensed, and board certified.
Yes, our network of DocDial physicians accommodates multiple languages.
Yes. The patient must provide full medical history to the physician prior to the telephone consult. The consulting physician reviews the medical history that is provided by the member, and any other relevant medical records stored in the member’s HIPAA-compliant electronic medical record.
You are immediately connected with a physician for informational calls within seconds. The average response time for a diagnostic call is currently 22 minutes. However, we guarantee a call back within 3 hours.
Yes, DocDial carries appropriate insurance to properly cover its patients. Furthermore, DocDial only refers patients to licensed, board-certified physicians who also carry appropriate malpractice insurance, as required to practice medicine in the state in which they are licensed.
Yes, participating physicians in the DocDial network are free to make such recommendations as they deem appropriate.
DocDial contracts physicians with diverse backgrounds and specialties. Our physician network includes Primary Care Physicians, Emergency Room Physicians, Pediatricians and Naturopathic Doctors. Specialty physicians may be requested with varying availability based on the patient’s location and time of request.
Yes. DocDial’s patient care specialists are medically trained professionals with clinical experience, bilingual and HIPAA certified.
Patients are required to complete a comprehensive medical history prior to participating in a diagnostic consultation. The medical history questionnaire becomes a permanent part of the patient’s electronic medical record and is available to be updated by the patient at any time. The detailed medical history is similar to the information an individual provides during his/her first office visit to a Primary Care Physician, including past medical history, previously diagnosed conditions, current medications, and allergies.
Although we are not technically a covered entity, we follow the laws and regulations related to the Health Insurance Portability and Accountability Act (HIPAA) and patient privacy. The patient provides their medical history and is responsible for updates and any related medical information they choose to upload to their online medical record. Additionally, after each consultation, the physician adds consultation notes to the patient’s record. Provided the patient has supplied the proper HIPAA release documents, the medical record can be shared with the patient’s primary care physician facilitating continuity of care.
Urgent care clinics are a lower cost setting than the emergency room and serve a very valuable purpose in the continuum of care. The clinic setting is still much more expensive and often unnecessary for many common conditions and both may still require the patient to miss work. At DocDial we service patients with 24/7 nationwide healthcare access when they need it most.
Yes, patients must be at least 18 years of age. Dependents can be minors, however a guardian must conduct a medical consultation on behalf of an underage dependent on their account.
No. Whether you have insurance coverage or not, you have can have access to DocDial services.
DocDial is not insurance and insurance coverage is not required to participate or access the system. However, if you are insured, any lab tests or prescriptions ordered as a result of your telehealth consultation may be covered depending on your specific coverage. Also, several states are now mandating that insurance companies cover telehealth services. Check with your insurance provider for details.
Upon consulting with a DocDial physician he/she may determine that a prescription medication will be a necessary part of your treatment and call it in to the pharmacy of your choice. There are, of course, some restrictions. All prescription medication will be limited in accordance with your state’s regulations. DocDial physicians will not issue prescriptions for drugs on the DEA controlled substances list.
DocDial physicians providing medical consultations for our patients may offer prescriptions at their discretion for a wide range of drugs that deliver direct medicinal value. These include, but are not limited to, drug classes such as antibiotics and antihistamines. Convenience prescriptions for maintenance medicines may also be obtained in cases where a member is in transition to a new insurance plan or physician.
Prescriptions will only be issued when indicated and approved by a physician, and as permitted by law in your state. There is no guarantee that a prescription will be issued on any medical consultation and prescriptions will only be issued if the physician is able to gather the appropriate information to accurately diagnose and treat a given condition. Physicians will refer patients to their primary care physician or appropriate level of care when indicated. In the event a physician does prescribe medication, he/she will typically limit the supply to no more than thirty days. Patients with chronic illnesses should visit their primary care physicians or other specialists for extended care. Our physicians do not issue prescriptions for substances regulated by the DEA, those used for a non-therapeutic purpose, and/or those substances which may be harmful (potential for abuse or addiction).
Recent studies indicate that up to 70% of all doctor office visits and up to 54% of ER visits could have been avoided if the patient has access to a telemedicine benefit to consult with a physician.
|Average PCP Visit:||$123|
|Average Specialist Visit:||$165|
|Average Urgent Care: Visit:||$150|
|Average ER Visit:||$1,300|
Your DocDial service is active on the day you enroll. You will need to complete your health history before scheduling your first diagnostic consultation.
DocDial stores information in our state of the art data center that features the most advanced security and tier 1 network cloud technology and have several certifications that ensure the highest levels of security, including Microsoft Gold certified partner.
Secure email messages are a way for DocDial providers to communicate with patients. An email message is secure when it is encrypted before it is sent and is stored in a secure manner.
We will make every attempt to contact you to secure new credit card information. If we are unable to reach you, your service will be suspended until payment is received.
Membership is automatically reinstated upon receipt of payment.
If you cancel your membership within the first 30 days of your initial enrollment, your credit card will not be charged. To cancel your membership, please call 866-288-1936 and speak to a customer service representative.
DocDial is the consumer friendly brand of AmeriDoc, the powerful telemedicine platform that has gained the confidence of over 1.2 million members nationwide.